CX with Generative AI

Have conversations in natural language via chat channels (home, WhatsApp), to resolve customer questions and problems, reducing inbound calls to the contact center and reducing positions.

Update of the current workflow from structured chat/menus to natural conversation generated with AI, creating APIs for dialogues with rich data for each customer. LLM model trained with logic, personality, products and customer reach. Integrated into the IVR/Genesys/Linn platform with Google Vertex

Miscellaneous: from standardising service across all channels, the customer experience is more natural, warm and accurate. Increased participation and containment.

In addition, managing to answer all customer inquiries reduces subsequent (human) calls to the contact center, which can reduce positions and costs.

The end result is an increase in NPS

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We explore the potential of Generative artificial intelligence to provide a coherent response to our customers with analysis of their online banking movements. It was necessary Teamwork and adaptability to assemble the solution within the required time frames. Knowledge was used in artificial intelligence, data and cloud infrastructure. Kranio accompanied us from the conception of the initiative with a Solid Equipment And a good mix of skills, always willing to provide a Expert Vision to meet the objective of the project.”

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